Thank you very much for your continued patronage of FX-MATE.
We will inform you of the sales schedule from Christmas time and year-end and New Year holidays and notes on dealings and deposits / withdrawals.
【About business hours】
Since the major markets are closed on December 25, 2010 (Monday), we will change part of our business hours.
· 12/25 (Monday) JST (Japan time) 8: 00 ~ 14: 50
· 12/26 (Tuesday) JST (Japan time) 7: 10 ~ ordinary business
As year-end and New Year holidays, some of the major markets will be closed, liquidity will be low, so the price will fluctuate rapidly and the spread (the difference between the offer price and the bid price) will expand greatly. In addition, there is a possibility that the stable price can not be presented. For this reason, there is a high possibility that a divergence (slippage) occurs between the customer’s order price and the contract price and the order does not declare. We are sorry to inform you that please be careful about dealings and position management.
【About deposit / withdrawal】
■ Deposit procedure
For acceptance of payment within the year, the transfer amount of December 29, 2017 will be final.
If we can not confirm the landing by the 29 th, we will be accepting for January 4, 2018.
※ It may not be possible to remit money during maintenance time conducted by each financial institution.
※ We can not handle deposit and withdrawal on each holiday of financial institution during year-end and New Year holidays.
We ask you to operate funds with a margin in advance.
■ Withdrawal procedure
The acceptance of the withdrawal request within this year will be finalized on December 28, 2017.
If that time passes, it will be accepted for January 4, 2018.
If you have any questions, please contact our customer support.