High quality Support desk

Customer Safety Support

FX – MATE offers high – quality customer support to customers all over the world.
Our support will deal with any customer’s inquiries. From FX’s mechanism, we support all possible fields in dealing with our company such as operation method of application (transaction tool), how to use our company’s web service, technical problems of back office, deposit / withdrawal etc.

Multilingual Customer Support


We respond to customer ‘s language in customer’ s language by responding customer support corresponding to languages ​​around the world, in mailing hours of exchange market, by E – mail.
For foreign brokers (FX traders), it is usual to have languages ​​and time zone barriers, but at FX – MATE we will remove the walls as much as possible and we will try our best customer support.
Inquiry (support)

Senior Operator

FX – MATE customer support, advanced operators will respond to advanced problems that general operators can not answer. Senior operators are always trying to thoroughly examine questions and requests from customers and make responses in accordance with the requests.
We will positively disclose information about questions that customers frequently ask, or contents that seems necessary to transmit information.